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SYSTEM SUPPORT ENGINEER

Attain Enterprises Solutions Ltd. is a growing software development company seeking to recruit Systems Support Engineers. This is an internal and external job advertisement; all staff who meet the criteria are encouraged to apply. In addition, staff are encouraged to circulate widely Applications should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. by end of business Wednesday 17th June 2015.

Job Title: System Support Engineer

Reports to: Team Lead, Support

Qualifications Required:

BSc (Computer Science; Software engineering; BBIT and any other related fields)

Experience: 1 year of relevant experience

Experience in system/software support is an added advantage.

Roles and Responsibilities:

  1. Develop individual project plan, providing a framework for the proactive and successful management of issues, risks and deliverables.
  2. Continuously communicate with the client project manager and other internal stakeholders to ensure visibility to project status and issues.
  3. Provide effective phone and email communication to customers, coordinating regular status calls and other activities necessary to motivate and encourage client staff toward project conclusion.
  4. Provide relevant support; both on-site, offsite(phone-calls, e-mails, support portal etc)
  5. Maintain SLA timelines as agreed with the client.
  6. Recommend upgrades where appropriate.
  7. Prepare weekly targets and reports and give the latest status of their work
  8. Escalate issues on time to the supervisor or any other manager.
  9. Good customer relation skills.

Additional Skills:

  1. Strong English reading and writing communication skills, with an ability to express and understand complex technical concepts.
  2. Strong troubleshooting, analytical, problem-solving, and conceptual skills.
  3. Ability to work in teams and has strong interpersonal skills.
  4. Ability to work under pressure and meet tight deadlines.
  5. Ability to deal with clients and travel to project sites.

Public Sector Solutions

  • Risk Based Supervision / Regulatory Management Systems
  • County Management Systems
  • Revenue Management Solutions
  • Public Sector ERP  Systems

Financial Services Sector Solutions

  • SACCO Solutions
  • Microfinance Solutions
  • Loan Management Solutions
  • PENINVEST
  • Underwriting solutions

More Solutions

  • Education Sector Solutions
  • Agriculture Sector Solutions
  • Health Sector Solutions
  • NGO Sector Solutions
  • Grant  Management Systems
  • Monitoring and Evaluation Solutions
  • Document Management Solutions
  • Bespoke Solutions
  • Customer Relationship Management Solutions