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TEAM LEAD, SUPPORT

Attain Enterprises Solutions Ltd. is a medium size Software development company seeking to recruit a Team Lead-Support. This is an internal and external job advertisement; all staff who meet the criteria are encouraged to apply. Applications should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. by end of business Wednesday 15th June 2015.

Department: Support

Reports to: Head of Support Department

Professional Qualifications:-

BSc (Computer Science; Software engineering; BBIT and any other related fields), management skills are an added advantage

Experience: 1-2 years

Role Summary

The team Leader will assist the Head of Support Department in running the support department.

The Role:-

In addition to the following Support skills;

  1. Develop individual project plan, providing a framework for the proactive and successful management of issues, risks and deliverables.
  2. Continuously communicate with the client project manager and other internal stakeholders to ensure visibility to project status and issues.
  3. Provide effective phone and email communication to customers, coordinating regular status calls and other activities necessary to motivate and encourage client staff toward project conclusion.
  4. Provide relevant support; both on-site, offsite(phone-calls, e-mails, support portal etc)
  5. Maintain SLA timelines as agreed with the client.
  6. Recommend upgrades where appropriate.
  7. Prepare weekly targets and reports and give the latest status of their work
  8. Escalate issues on time to the supervisor or any other manager.
  9. Good customer relation skills.

The team lead should;

  1. Providing professional leadership and management of the functional performance of the team.
  2. Understanding, managing, and planning the translation of operational policy into implementation and delivery.
  3. Fostering and maintaining strong collaborative linkages and relationships with the other support engineers and the head of support.
  4. Supporting team members to liaise and work closely with all our clients
  5. Report and recommend regularly on arising team issues

The Skills:-

  1. Time Management - setting and meeting goals
  2. Personal effectiveness – delegation of duties
  3. High Achievement – focus on success of set goals
  4. Solving problems and making decisions
  5. Effective communication – training, presentation and writing
  6. Ability to work independently
  7. Team Player

Public Sector Solutions

  • Risk Based Supervision / Regulatory Management Systems
  • County Management Systems
  • Revenue Management Solutions
  • Public Sector ERP  Systems

Financial Services Sector Solutions

  • SACCO Solutions
  • Microfinance Solutions
  • Loan Management Solutions
  • PENINVEST
  • Underwriting solutions

More Solutions

  • Education Sector Solutions
  • Agriculture Sector Solutions
  • Health Sector Solutions
  • NGO Sector Solutions
  • Grant  Management Systems
  • Monitoring and Evaluation Solutions
  • Document Management Solutions
  • Bespoke Solutions
  • Customer Relationship Management Solutions